Second, if you plan on disposing of the equipment yourself, make sure you do it safely. Step 3: Wait 5-10 Minutes. 13-12-2021 15:21. No setup fee. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. The new fibre phone line is designed to work with the same phones as the old copper line. Then send the equipment and returns form to the address provided on the returns form. Reset Hub password. Non-Virgin Media equipment? You can recycle your old Non-Virgin Media electrical equipment by visiting to locate you nearest recycling centre. Tue 4 Apr 2023 14. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. So lets look at the problems that can happen. 20 You can use your Virgin TV box remote to control theClick System. At Clearabee we have a number of options that can see your routers and other items collected from your home. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. All the best. co. This is tricky if you live in an older building or homes like barn conversions with solid obstructions. Telling me I need to return my Hub to avoid having a £40 charge on my account. Our goal is to inspire everyone to recycle their obsolete TVs, computers, laptops, servers, copiers, routers, switches, printers, phones and other electronics rather than sending. Hello, I found in a random box (moved house recently) very old VM equipment that my parents used to have before they passed away about 4 years ago, as I went through the bereavement process I must have just collected this stuff with the intention to return and completely forgot. The simplest approach would be to return the router to upstairs. Either Virgin should make their returns requirements MUCH clearer or accept that old equipment may not be returned to them. the router has a stable green wifi symbol but the internet symbol underneath is flashing green continuously, the same symbol also flashing on tv box. Power on the hub and leave it five minutes to settle down . Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. As a customer-first organisation dedicated to delivering the best for business, we are continually investing in our network. At least 30Mbps download speeds in every room or £100 one-off credit. ThanksMy Virgin Media makes managing your account easier with all your information in one place. You should look at getting a better router and use hub in modem mode. If you do want to invest in better equipment, you would need to get either a…. Do NOT reboot the Hub, just let it do it's thing. In your email, include your address, account number, area code, and other essential details. Step 4: Return or recycle your old Virgin Media router. ’ You’ll be sent a white returns bag within 7. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. Once you’ve. Visitors will be able to use the internet but will not have access to other devices on your network. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. 2 Kudos. The only thing to allow for is that it comes with its own small power supply, so you'll need a spare wall socket or extension for power. The VM domestic HUBs also have some instances of resetting the SSID to the factory option. I have changed my broadband hub 3. Instead of buying a new network switch to. Virgin has published guidance here . The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Options. How to set up a Virgin Media Hub. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Virgin Media hubs offer excellent, intelligent Wi-Fi coverage and signal strength. Click on the “Upstream” tab, copy the text and paste into your reply. Recycle or return your kit. That could come up in handy as Virgin continues to upgrade its speeds beyond a gigabit. If you are not minded to do that just take the kit to your local council recycling centre for electrical goods. The Virgin Media Hub 5 is a better router than the Hub 4. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. Finally got a new router which is amazing. Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network. They never did, I reached out to the customer service team and said no one collected, they said again Yodel will reach out to arrange collection…no one did. 4Ghz and 5Ghz channel support, the latter with three antenna. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. If the VM hub and your PC are in different rooms, you would need to get a wi-fi adapter for the PC and connect wirelessly. Steps to install your Virgin TV V6 box. 21/10/18 - 14:09 #5. The plastics industry, oil and petrochemical exporters, including Russia and Saudi Arabia, have said a global deal should promote recycling and re-use of plastic,. Fibre-optic speeds are a bonus for me, I mainly just want an improvement on WiFi strength - is the Virgin Media Hub an improvement on an outdated router or is it as bad as some people suggest?Virgin Media is a telecommunications company from England, founded in 2007, which provides telephone, television and internet services in the United Kingdom. 13-12-2021 15:21. . g. If you're a Virgin Media customer who's received a. Connect your router/mesh system to the hub via ethernet cable and switch it on - leave it five minutes to settle down. This latest future-proof WiFi. * Call costs may vary. Networking and WiFi. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. 184 Comments. Hello, I recently moved into a rented property. At this point I sent all my equipment back to virgin (2 tv set top box's and. A router creates a WiFi network using radio waves and antennas to spread wireless signals around your home. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. At this point I sent all my equipment back to virgin (2 tv set top box's and the Hub) Multiple set-top boxes and routers are accumulating in people’s houses. If you want a simple solution that just works I would go for this in modem mode: Deal: TP-Link Deco X55 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System, Three Gigabit Ports, Coverage up to 6,500 ft2, Connect up to 150 devices, HomeShield Security, Pack of 3, Amazon Exclusive Gives a bit of. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. . Joining in. I'm a long-term Virgin Media fan and have never had anything other than teething issues with my service, but was surprised to find out just - 5034182. The webpage should be updated shortly with the list of equipment that currently needs returning which is -. Once your BT broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. We have had new router and need to find IP address, how do I find my IP address. If everything is on static addresses get a router: if it's complex. 3 million devices – hundreds of tonnes of e-waste – with zero going to landfill. I'm a residential customer with a typical 500mbps package. Options. It informed me that you provided incorrect information, apologized, and had since collected the items. Your logs are now deleted. - 5374486. g. (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). It’s important to get everything set up in the right order for your new virgin media replacement hub. Excludes broadband faults and broadband network outages. Please help. VM's 21CV phone service is not a true VOIP connection in so far as that the customer just uses an ordinary telephone plugged into the TEL1 socket on the back of the VM hub (via a socket/connector adapter provided by VM). Open Login Popup . Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Virgin Media are part of the Government approved "Distributor Take-Back scheme" (DTS). Virgin Media was founded in 2006. Connect the coaxial cable to your new Hub and secure it with a. Up to 3 WiFi Pods if needed. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. Further exclusions & legal stuff apply. Accessing Your Router Settings. Weve been with Virgin for YEARS. How about using a 10m RJ11 to RJ11 telephone cable. Available with M50 broadband or faster. 5Gbits/sec Ethernet port for even faster wired connections. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. Select the correct HDMI input for your box. This may also be called Administration, History, or Logs depending on your router. Thanks My Virgin Media makes managing your account easier with all your information in one place. After the setup is complete, the Wi-Fi pod will automatically connect to your router and start broadcasting a new wireless network. Step 2: Wait at least 15 seconds. Each ISP will normally have a list of 'approved' modems which will include plain modems and combined modem routers. 0. Super Hub 1, 2 or 2ac. T he current list of equipment which needs returning which is -. The research, released on the eve of Global Recycling Day,. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). No broadband, no phone. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. This turns your Virgin Hub 3. Synology RT2600ac – 4x4 dual-band Gigabit Wi-Fi router, MU-MIMO, powerful parental controls, Threat Prevention, bandwidth management, VPN, expandable coverage with mesh Wi-Fi. I switched mine out in November 2020 and it’s not skipped a beat since. on 19-04-2023 16:36. This means the Hub is switched on, but your WiFi has not been activated. On a Hub3/4/5, you could first try separating the SSID's of the 2. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. 0. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. co. Unpatched Vulnerabilities . To return your equipment, simply click the link and follow the instructions. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. I have cancelled my Virgin Media and have to return equipment. Networking and WiFi. Green power light is flashing and WiFi light is green. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. Some. On the returns form, please provide your full name, address and contact details, as well as the reason for the return. If we don't require your kit back we ask that you dispose of it in an environmentally friendly manner. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. Enter the IP address into a web browser an log into your Virgin Media router. I received a text message stating that the collections team would pick up the equipment on a booked date . This promotion means you won’t pay the usual setup fee of £35. Unfortunately I have already recycled my old hub 3 at my local recycling centre and have a email as proof with time and date of doing so. Virgin Media; My Virgin Media; Shop;. Contact your ISP. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. However today I've had the router inexplicably restart at least FIVE times today, as you can. I got a new hub 5 some months ago and I was told to recycle the old hub 3 at my local recycling depot, which I did. Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. You can bring in up to seven items per store per day. VM will relocate their own equipment for a flat fee of £25 for things like relocating the router (where they would, most likely, run a cable around the outside of the house from front to back, assuming there are no practical difficulties with doing that, such as a terraced property). Web Safe only works when you’re connected to your Virgin Broadband at home. I’ve tried calling about a dozen times and the Indian call centres seem unable to understand. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Report the fraudulent caller. 3m items, including set-top boxes. Hi - as per title, first noticed 5am this morning (23/02). on 26-09-2023 17:25. Turn the hub back on by turning the A/C power switch into the on position (with the “I” pressed in). We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. Further exclusions & legal stuff apply. 168. Excludes broadband faults and broadband network outages. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. Click yes or agree . Options. Save the trip to the tip for faulty hardware. uk. All that being said and done, I'm now getting emails and text about sending the old hub back. A year since it launched its sustainability strategy, Virgin Media O2 has cut its carbon emissions by 29% against its 2020 baseline – the equivalent of nearly 150,000 car journeys from Land’s End to John O Groats. uk. I still have the. Helps dispense four million medical prescriptions. “In 2020, we refurbished and reused 1. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Guest Wi-Fi connection. Note: This is separate from your My O2 account. Instead, it has to do with your router and the security you have configured on your own local devices. Don’t plug the power cable into a plug socket yet. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. There are a few options for what to do with an old Vodafone router. 4 GHz and 5 GHz wireless networks. Click System Log. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. - The 5x hub is connected via optical cable, not coaxial. First, check that your device is running the latest software as this might be causing the issue. SpeedVirgin Media Smart Home with Google Nest FAQs. If it didn't do so it would soon run out of addresses. About our broadband help and support page. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. I would like to change the position of my router, from the front of my house to the back of my house. Additionally, one in seven households has stored two or more obsolete boxes. What's more, one in seven households has two or more. Options. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. That's more than enough, even for VIVID 200 - and means it's future-proof enough for any improvements the provider makes to its services later on. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. If the plan is to cancel the Sky broadband and use the VM broadband then especially if there's a new cable required, do not phone to cancel the Sky broadband until after the VM connection is in. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. QuickStart, set up and connections. Virginmedia is legally required to collect all waste electronic items for collection under the WEEE Regulations. 11ax. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. Click on Apply to save your changes. 1). 2) Turn off the hub and disconnect any Ethernet cables. 1 (192. 5 months ago I was upgraded from Hub 3 to 5. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. Let me know if you have any further issues! Households across the UK are sitting on more than 22 million unused broadband routers –enough to fill ten Olympic swimming pools – which are going to waste instead of being recycled [1], according to new research from Uswitch. 8. Mobile customers can also use the app to keep on. To run the scan, simply connect to your. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. The advice was to recycle the old hub. Step 4: Return or recycle your old Virgin Media router. Step 4: Wait for all panel lights on your cable modem to become green on. Peel off this label sticker and place. Multiple set-top boxes and routers are accumulating in people’s houses. We've identified 14 new uses for old routers: Wireless repeater. wrote: Hopefully my parents don't find themselves in this situation after leaving VM. We would like to show you a description here but the site won’t allow us. Your logs are now deleted. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. Do: use the Connect app to run a super-intelligent WiFi home scan. In response to Fiz1605. Disconnect all unneeded ethernet cables from the rear of the Hub. Called 789 and was told to take it to the local dump. Find the Security Settings option, and location the Channel drop down menu. Its headquarters are at Green Park in Reading, England. If a reboot or reset occurred then Admin > info > System up time value should not correspond with that you would expect to see, i. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. This collection was made when there was a lot of. 100. co. Reduced its carbon footprint by 7% in. With the Hub Powered on use a paperclip or similar (I use a mobile phone SIM Slot tool) and do a pinhole reset. When I speak to Virgin Media, the stock answer is to turn off the router, wait for two minutes and then turn it back on again. T he current list of equipment which needs returning which is -. Manage Your. In fact, weak WiFi security has nothing to do with Virgin Media at all. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Eventually I got sent a returns box to return my old router, and was told Yodel. Here are some key details to keep in mind: - The 5x hub is different from the 5 hub. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Here you’ll find all the help you need for Virgin Media related problems and issues. which. Virgin has confirmed that its M500 service has now been increased from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to. Access your bills, diagnose faults and manage your package. How it works. The honest truth is: no, Virgin WiFi does not have weak security. 0. Wait for a few seconds, and then press the power button to turn the router. 0 to 1Gig hub it says how to recycle return hub by using virginmedia. The second method is to send an email to Virgin Media requesting a return kit. If you see Box cannot be found tap OK to re-scan for boxes again. The BT Smart Hub 2 is one of the most advanced Wi-Fi hubs available, with seven antennas and access to a wide range of signals, while the Virgin Media Hub 5 is a Wi-Fi 6 router, meaning it is more. Jhub24. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. Step 3 - Label the box – a letter came with the. 0 and BT scores 1. Find out where and how to recycle a specific item, either from home or. We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to access. You will find the PM in the top right corner of your page in your inbox. (note: the coaxial cable will need to be unscrewed). Stay safe online. D01 C9W8. I don't work for Virgin Media. Stream from Virgin Media. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. I didn't get any information about recycling old router. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. Locate the Reset pinhole located on the rear of the Virgin Media router. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Do: use the Connect app to run a super-intelligent WiFi home scan. 19-02-2021 14:55. We would like to return it but we didn't a return box and now we are unsure what to do with it. £8p/m extra or included with Gig1 or Volt. I got a TP Link archer C80 on amazon. Virgin Media O2 has made progress against its Better Connections Plan goals over the last 12 months, with key achievements across all. “In 2020, we refurbished and reused 1. 168. Home Phone. Browse Virgin Media Virgin Media Community. Up to 3 WiFi Pods if needed. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. If you've got a Virgin TV V6 box, make sure the standby settings are. 1 is the correct address for the Hub in Router mode. And with our 500GB TiVo box you can record around 250 hours of. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Settings Password. Ethernet cable is faintly easy to hide. March 16, 2023 11. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. . While your intentions are good, no ISP would allow this sort of thing due to the inevitable data protection implications. To upgrade your router, you’ll need to put your Virgin Media Super Hub into modem only mode to switch off all of your Super Hub’s other functions. 5Gbps ethernet port. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 100. Any assistance welcome! Thanks. 168. Back in October we announced the launch of the new Hub 5 and we’ll be offering this to customers at no extra cost as part of a phased rollout. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. This could mean that you have a bad connection in your home. Working hard to help connect the nation, shop our offers and order online. Forum Member. Leave it off for about 10 seconds. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. It might flash or change colour when you first turn the Hub on or after a restart. Do i dispose of it at my local recycling centre. Sky scores 1. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. Account - Cable. 5G port, works perfectly on my Hub5 connected to my Ubiquiti Dream Machine Pro router with an SPF+ port with a RJ45 module. Most routers will allow you to do this through the same configuration page that you may use to change your wireless password and network name. on 25-11-2022 12:11. uk 7. To recycle a BT router, you’ll need to go into your ‘My BT’ account, where you’ll see an option to ‘ return your BT kit. The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. com, the comparison and switching service. Leave it off for about 10 seconds. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. 1 modem mode. ” At present Vodafone. 168. virg. Virgin Media customers can return their equipment for free. Now you need to change the Wi-Fi name for 2. 2019 performance. Virgin Phone Switchover. Select one of the three options below to find out what you can recycle at home or in your local area. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. You’ll receive a final bill. My Virgin media router is set to "modem-only mode" and I use an external WiFi router. If you're leaving Virgin Media, it will send you a postal. O2 shop or local council recycle yard. From there, click “Security” on the left-hand sidebar and make sure “Block internal IP addresses” is checked. Browse Virgin Media Virgin Media Community. Business Customers.